All Australian orders are packaged within two days or receiving the order. Postage usually takes 5-7 business days. Please allow a total of 10 business days for the delivery of your items.
Please note, Mrs Potter is not responsible for lost packages in the Australia Post system. Please ensure that your address is typed correctly in your order before proceeding to payment
If you would like to organise postage with tracking, or express postage, please email email@example.com prior to or immediately after placing your order.
All international orders are posted with tracking.
Mrs Potter does not accept returns for change of mind.
If you receive your item damaged, please email firstname.lastname@example.org within 2 days of receiving your package, with a description and image of the problem. We will then organise the appropriate exchange or refund.
Variance in items
Each pot is handmade in Western Australia, and therefore there may be slight variations between your item and the one pictured.